Cisco Webex Teams

Servicestatus

This website contains outdated information and should only be used for self-help in the event of problems with Cisco Webex Teams. We are currently working hard on the introduction of MS Teams as a central application for video conferencing. As soon as the service is fully available, this website will be updated.

Using Cisco WebEx Teams

Overview

Cisco WebEx Teams is the standard solution at PSI for interactive collaboration, audio/video conferencing and digital telephony. The software replaces the Vidyo Service at PSI, which will be discontinued at the end of 2020.

You can use you PSI credentials to login to the service through SWITCHaai. An initial registration is not necessary.

Additional participants can be invited using automatically generated e-mail links.

Features

Messaging & Phone-/Video conferencing (1to1 or groups)
Direct call
File sharing/-transfer options
Presence information (status, do not disturb)
Outlook/Exchange calendar integration
multilingual user interface (same language as Windows)
During the conference
- Application/Screen sharing
- Whiteboard
- session recording
- chat
Multilingual user interface (same language as Windows)

Installation & registration

The software can be installed/started as following:

Windows

"Cisco Webex Teams" can be installed locally on Windows or used from the browser (WebRTC client).

Standard systems

On office computers/notebooks "Webex Teams" is automatically pre-installed and started when the computer starts/the user logs in.

"Cisco Webex Teams" is available for installation in the software kiosk as well
Start Webex using the desktop shortcut “Webex Teams”

Enter your PSI email address

Select “Enable autologin” and hit the “Auto-Login” button.

Private computers and systems outside the domain (not supported)

- Download "Webex Teams" from www.webex.com/downloads
- Start with desktop shortcut "Webex Teams
- Registration with the PSI mail address
- Enter PSI user name/password

Web access

As an alternative "Webex Teams" can also be used from the browser:
https://teams.webex.com/signin

Supported browsers:

Chrome 65 (or newer) -> recommended browser
Firefox 48 (or later)
Edge (not available at PSI)
Internet Explorer 10 (or newer, restrictions!)

When working with the web client we’re strongly recommend to use Google Chrome.

A complete list of the supported features per browser is available at https://help.webex.com/en-us/9ehuwu/.

Linux (WebRTC Client)

"Cisco Webex Teams" can be used on Linux exclusively from the browser (WebRTC client).

Launch browser
Call URL https://teams.webex.com/signin
Register with the PSI mail address
Authenticate using PSI user name/password

Supported browsers:

Chromium
Chrome 65 (or newer) -> recommended browser
Firefox 48 (or later)

A complete list of the supported features per browser is available at https://help.webex.com/en-us/9ehuwu/.

Mac

"Cisco Webex Teams" can be installed locally on macOS or used from the browser (WebRTC client).

Installing the App

Download "Webex Teams" for macOS from www.webex.com/downloads
Start "Webex Teams" from applications
Register with the PSI mail address
Authenticate using PSI user name/password

Web access

As an alternative "Webex Teams" can also be used from the browser:
https://teams.webex.com/signin

Supported browsers:

Chrome 65 (or newer) -> recommended browser
Firefox 48 (or later)
Safari 11 (or newer, restrictions!)

A complete list of the supported features per browser is available at https://help.webex.com/en-us/9ehuwu/.

Smartphone/Tablet

Download the app "Cisco Webex Teams" (Android/iOS)
Register with the PSI mail address
Authenticate using PSI user name/password

Getting started

Interactive help/virtual tour

When starting Webex Teams for the first time, you will be offered a virtual tour, which will guide you through the basic functions of the software. To do this, select "Look around".

At the bottom left you will find the help function, which will call up the following link:
https://help.webex.com/en-us/landing/ld-n0bl93g-WebexApp/Welcome-to-Webex-App

Quick references

You can find a short introductionary documentation under the following link:

https://help.webex.com/en-us/5wctm5/

Learning videos

Software settings

Before starting with video conferences you should configure a few basic settings.

Select camera/microphone/speaker to use

Select profile > Settings

Select your preferred devices (a Bose headset in this example).

Hint: If you select the internal speaker as your ringer device, you will hear an incoming call regardless of whether you are currently wearing the headset or not.

Note:

Make sure that you have not muted your preferred device. You can check the status of the different playback devices in the system tray.

Select the camera to be used (In this case it is the camera of the notebook)

Hint: If you frequently are participating in video conferences and have your notebook docked, consider using an additional camera which you can attack to an external screen (article 25.730.0010, available at the central warehouse).

Additional settings

You can disable the sound for incoming messages:
Settings\Notification\Play Sounds for: Messages -> off
You can define people as favorites and display them in a separate area at the beginning of the contact list. To do this, activate the setting Filter by -> Show Favorites on top
Spaces and persons can be displayed separately for a better overview.
To do this, activate the setting Filter by -> Separate People and Spaces

The Webex Teams user interface

Use of Spaces/Teams

In Cisco Webex the content is organized in so-called “Spaces” and “Teams”. An overview on how you can use these features can be found here: https://help.webex.com/de-de/4eawbp/

Possible use cases:

Team: organizational unit or cost center (add employees as members)
Space: Project / Service / Topic (if necessary matrix organization or including external persons)

Use the "+" symbol to create Spaces / Teams.

Create a Space: https://help.webex.com/en-us/hk71r4/Webex-Teams-Create-a-Space
Create a team: https://help.webex.com/en-us/n3kbxbf/Webex-Teams-Create-a-Team

Contextual content

Within a Space, some content is context dependent, like

News
Persons
Content (files, whiteboards, links)
Planned meetings

Contact management

Add contacts

You can add PSI contacts using the search window.

Note that it may take a few seconds until the contact appears. If you see multiple entries for the same person, select the first entry.

Using favorites

Right click onto a person and select "add to favorites"

Persons defined as favorites will be displayed in a separted area on of your contact list:

Conduct a Phone/Video conference call

Directly calling a person

To call a single person, add the person as a contact and select them in Space. You then can call the person by either

open the "call" context menu
use the call icon

Note: Calling a person using the telephone icon is currently not supported.

Meet several people

Create Space
Add people to Space (internal or external)
Start call (right click -> Call)

Planning a meeting

Open Outlook and create an appointment. Enter @webex as location as in the example. You can invite people who are not working on PSI as well. They will receive an invitation point by mail.

The participants will receive the invitation by e-mail and can accept it. To join the videoconference, participants select the "Join" link in the invitation.